FAQ’s
Any questions about Beet Online?
General Questions
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Beet Online is a modern telemedicine service in Ireland. We offer fast, secure video consultations with Irish-registered doctors — from the comfort of your home. No waiting rooms, no hassle.
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All our doctors are fully licensed by the Irish Medical Council and based in Ireland. They have experience in general practice, telehealth and urgent care.
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We can help with a wide range of everyday health concerns, including, but not limited to:
Upper and lower respiratory tract infections
UTIs, STIs, thrush
Skin issues (acne, rashes, eczema)
Mental health (anxiety, low mood, stress)
Travel advice
Prescriptions
Sick notes & medical certs
Men’s and women’s health issues
Note: We do not treat emergencies. Always call 112 or go to A&E in a crisis.
Booking & Using the Service
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Simply go to beetonline.ie and click on “Book an Appointment”. Answer the questionnaire and pick a time that suits you — appointments cannot be made more than 48 hours in advance.
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Yes — creating an account ensures your health data is secure, private, and easy to manage. You can rebook, view past notes, and access prescriptions through your profile.
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Just a smartphone, tablet, or computer with a stable internet connection and a camera. No app needed — it all works through your browser.
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Yes — as long as you're in Ireland during your consultation (for regulatory reasons).
Prescriptions & Medical Certs
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Yes — if medically appropriate. Prescriptions are sent electronically to your chosen pharmacy.
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Absolutely. If you’re stable on long-term medication, we can arrange a repeat (subject to review).
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Yes — our doctors can provide medical certs if clinically appropriate.
Payment & Costs
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A basic consultation is €49. We do offer other services at different prices. Refer to our website for more details.
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Unfortunately, not at this time. Beet Online is a private service.
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Secure payment is made online using credit/debit card or Apple Pay/Google Pay. We use Stripe as our official payment gateway.
Privacy & Security
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Yes — we follow strict GDPR and HSE standards. All data is encrypted and stored securely in the US.
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No — all consultations are fully confidential. We only share information if you ask us to (e.g. sending a cert to your HR or GP).
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Yes — just between you and the doctor. No recordings, no third parties, ever.
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After the consultation, we will send your prescription to your chosen pharmacy — usually within an hour. Your prescription is also available on your profile.
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Yes — you can send a follow-up message within 48 hours for questions related to your appointment.
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We can provide a referral letter to a specialist or for diagnostic tests, if appropriate.
After Your Appointment
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Yes, we treat children over the age of 5, however any patient under the age of 16 must have a parent or legal guardian present for the entire consultation.
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You can reschedule for free up to 2 hours before if there are any appointments available. Missed appointments are charged in full.
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For now, you must be physically in Ireland during your consultation (this is a legal requirement).
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Appointments cannot be made more than 48 hours in advance.