Terms of Service

Terms of Service: Version [2.0]
Effective Date: [18/08/2025]
Last Updated: [18/08/2025]

IMPORTANT: Beet Online is not an emergency service. If you have a medical emergency or urgent condition, call 999 or 112 immediately or go to the nearest emergency department. Do not use Beet Online in an emergency.

Welcome to Beet Online! These Terms of Service (“Terms”) are a legal agreement between you (the “User”) and Beet Online Healthcare Limited (“Beet Online,” “we,” “our,” or “us”). Beet Online Limited is an online telemedicine online medical practice operating in the Republic of Ireland. By registering for or using our online medical consultation services (the “Services”), you agree to these Terms. You also agree to our Privacy Policy, Cookie Policy, and Refund Policy, which are each incorporated into these Terms by reference. Please read all of these documents carefully. If you do not agree with any of these Terms or policies, do not use our Services.

Throughout this document, when we refer to the “Platform” means, collectively: (a) Beet Online’s patient-facing website and patient portal located at [insert your domain] (including any related mobile interfaces), and (b) the underlying clinical software and communications infrastructure provided by Semble Technology Limited (“Semble”) that we use to schedule, conduct, record, prescribe, and communicate in relation to consultations. The Platform is the tool patients and Practitioners use to access and deliver care through our online medical practice and does not make Semble a party to these Terms. A “Practitioner” refers to an independent medical doctor who is registered with the Irish Medical Council and provides remote consultations via Beet Online. Practitioners are responsible for their clinical decisions; we are responsible for operating the practice and systems with reasonable care. The term “Consultation”means a telemedicine appointment you have with a Practitioner through our Platform (for example, a video call or phone call). “You” or the “User” means the person who registers an account or uses our Services, including a parent/guardian who registers on behalf of a minor.

List of content:

Eligibility to Use the Service
Account Registration and Security
Scope of Services We Provide
Our Role (Online Medical Practice) vs. Practitioner’s Role (Medical Care)
Consent to Telemedicine
User Responsibilities and Acceptable Use
Payments, Fees, and Refund Policy
Privacy and Data Protection
Platform Compliance and Standards
Limitations of Liability
Indemnification (Your Promise to Cover Our Losses if You Breach)
Termination and Suspension of Services
Modifications to These Terms
Governing Law and Dispute Resolution
Severability
Entire Agreement
No Waiver
Contact Information

1. Eligibility to Use the Service

To use Beet Online’s Services, you must meet all of the following conditions:

Age Requirement: You must be at least 18 years old. If you are under 18, you may only use the Services with the involvement and consent of a parent or legal guardian. The parent/guardian must agree to these Terms on your behalf.
Minors Under 16: If you are under 16 years old, your parent or guardian must provide verifiable consent for you to use the Services and will likely be asked to supervise your use. (This is to comply with data protection law regarding minors.)
Location: The Services are intended for use within the Republic of Ireland. You must be physically located in Ireland during any medical Consultation. This is because our Practitioners are licensed in Ireland and can only practice within that jurisdiction.
Personal Use Only: You may only use the Services for your own personal healthcare or for a dependent for whom you are the parent or legal guardian. You cannot use the service for any third party who is not under your legal care.
Accurate Information: You must provide true, accurate, and complete information about yourself (or your dependent) when registering and during consultations. This includes your name, contact details, medical history, and any other information requested.

By registering an account, you confirm that you meet the above eligibility criteria. You also agree that we may ask for proof of things like age or guardian consent if necessary, and you will provide such proof if requested.

2. Account Registration and Security

When you create an account, you will need to provide a valid email, set a password, and possibly other authentication details. You are responsible for keeping your login credentials confidential. Do not share your account or password with anyone else. If you believe someone else has gained access to your account, notify us immediately at hello@beetonline.ie so we can help secure it.

You are responsible for all activities that occur under your account. If you let someone else use your account (which we don’t recommend), you will be responsible for anything that person does. We reserve the right to suspend or close accounts that we suspect are being used fraudulently or in violation of these Terms.

3. Scope of Services We Provide

Beet Online offers a online medical practice that connects Users in Ireland with qualified medical Practitioners for remote healthcare services. Here’s what we provide:

Remote Consultations: You can have a video or phone consultation with an Irish Medical Council (IMC) registered doctor through our online medical practice. These Practitioners can provide medical advice, diagnosis, and treatment recommendations based on what can be done safely via telemedicine.
Prescriptions: Practitioners can issue private prescriptions for medications when appropriate. These prescriptions will be issued to the desired pharmacy in Ireland directly via email. Please note: We do not prescribe any controlled substances or high-risk medications through Beet Online (for example, we will not prescribe narcotics or sedatives that are controlled by law). Such medications require in-person evaluation.
Medical Certificates & Letters: If appropriate, a Practitioner may issue medical certificates (such as sick notes for work or school) or referral letters (for specialist visits or tests). However, we do not issue Social Welfare illness benefit certificates (the certs required for government social welfare claims) through this service. For those, you will need to see a GP in person.
Referrals: Practitioners can provide referral letters to specialists or recommendations to attend further services (like blood tests, X-rays, etc.) as needed.

Our goal is to make basic healthcare accessible remotely. However, there are important limitations to our Services:

No Emergency or Urgent Care: We are not an emergency service or urgent care provider. For any condition that is severe, life-threatening, or needs immediate attention, you must call emergency services (999 or 112) or go to a hospital. Beet Online is suitable only for non-emergency consultations (think of issues you would take to a routine GP visit, not the A&E).
No In-Person Examination: Our doctors cannot perform physical examinations through a screen. That means some conditions or complaints might not be fully assessable via telemedicine. The advice you receive is based on the information you provide and what the Practitioner can observe or infer remotely. There is a risk that without a physical exam or vital signs, certain conditions could go unrecognised. You acknowledge this risk and agree to use the service with that understanding.
No Diagnostic Testing on Platform: We do not conduct lab tests, imaging, or similar diagnostic procedures directly. A Practitioner might recommend you get tests done (e.g., go for a blood test or imaging at a lab/clinic), but Beet Online itself doesn’t perform those.
Not a Pharmacy/Dispensary: Beet Online is not a pharmacy. We don’t stock or deliver medication. If you receive a prescription from our Practitioner, you will need to collect the medication from a pharmacy or use a pharmacy’s delivery service independently. We can sometimes assist by sending the prescription to a partner pharmacy, but the transaction for the medication is between you and the pharmacy.
No Guaranteed Outcomes: We do not guarantee that you will receive a prescription, certificate, referral, or any specific outcome from a Consultation. The decision on treatment or documentation is made by the Practitioner based on their medical judgment and your clinical need. For example, if a doctor finds that a prescription is not necessary or safe for you, they will not issue one. By using our Services, you understand and accept that payment is for the consultation itself, not for a particular result.

Follow-up and Continuity: If after a telemedicine consultation the Practitioner feels that your issue cannot be resolved online, they may advise you on next steps (such as visiting an in-person doctor or specialist). You agree that you will seek in-person medical care if recommended, or if your condition worsens or does not improve. Always use your judgment — if your symptoms become urgent, seek emergency care rather than waiting for a follow-up telemedicine slot.

4. Our Role (Online Medical Practice) vs. Practitioner’s Role (Medical Care)

It is important to understand that Beet Online Limited is an online medical practice, not a technology platform. We provide telemedicine services in Ireland. Our website and patient portal facilitate your interaction with our Practitioners and access to our services; they are not a marketplace.

Our practice systems and Semble. Our practice systems are powered by Semble (semble.io), a third-party clinical software provider. Semble supplies the secure video consultation system, electronic health record (EHR) storage, scheduling tools, and patient communication functions used in our patient portal. Semble acts as our data processor and is bound by contractual GDPR obligations, including encryption, role-based access controls, and use of certified data centres.

Practice Provider. Beet Online’s role is to operate the online medical practice, including the website/patient portal, scheduling system, video consultation tools, and e-prescribing. We provide patient support for technical and administrative issues and maintain the Practice’s functionality. When you input personal or health information into the Practice, we process that data to deliver care and run the service (in accordance with our Privacy Policy). For data protection purposes, Beet Online is the data controller for the personal data we process to operate the Practice and deliver care (e.g., your account details, appointment records, consultation notes, prescriptions, and related correspondence). We are responsible under GDPR for safeguarding that data.

Clinical Care (Your Practitioner). Clinical advice and treatment are provided by our Irish-registered Practitioners. A doctor–patient relationship is formed when a Practitioner accepts your consultation request and provides care. Practitioners exercise their own professional judgment. If a Practitioner determines that your condition cannot be safely or adequately assessed by telemedicine, they will explain this and direct you to appropriate in-person or emergency care (call 112/999 in an emergency).

Practitioner’s Responsibilities. All Practitioners working with Beet Online are required to be fully qualified and registered with the Irish Medical Council (IMC). They must follow the same laws and professional guidelines as any doctor providing in-person care in Ireland. Specifically, each Practitioner is expected to:

Maintain licensing and insurance: hold a valid IMC registration and maintain appropriate professional indemnity cover for their scope of practice.
Provide quality care: deliver care to the standards of a reasonable GP consultation, within the limits of telemedicine; take a history, perform appropriate remote assessment, and make recommendations.
Record keeping: create and maintain a medical record of your consultation, stored securely in our EHR.
Communication with your GP: with your consent, send a copy of consultation notes or a summary letter to your regular GP; they may also share information where required by law or where necessary to protect you or others from serious harm.
Follow professional guidelines: adhere to Medical Council guidance on telemedicine and ethical practice, including identity verification where needed, confidentiality, and practising within their competence.

Summary. Beet Online Limited is responsible for operating the online medical practice and protecting your data; Practitioners are responsible for your medical care and clinical decisions. If you have questions or concerns about the advice you receive, raise them with the Practitioner and/or contact us. You can verify a Practitioner’s credentials independently by searching the Irish Medical Council’s public register.

5. Consent to Telemedicine

By using Beet Online’s Services, you give your consent to receive healthcare via telemedicine. This means you understand and agree to the following:

Remote Nature of Care: The consultation with the Practitioner will be conducted remotely (via internet video or phone). No physical examination can be performed. The Practitioner relies on the information you provide verbally, visually (if video), or through any uploaded data (like photos or questionnaire answers). You understand that without an in-person exam, the doctor’s ability to diagnose or treat may be limited to what you report. You agree to provide honest, complete, and up-to-date information about your health to the best of your ability.
Reliance on Information Provided: Because the doctor cannot examine you physically, the accuracy and usefulness of the medical advice depend on you giving thorough and truthful information about your symptoms, medical history, medications, and other relevant details. You take responsibility for communicating all pertinent information. If you are not sure whether something is relevant, err on the side of telling the doctor.
Technical Limitations: You understand that there can be technical problems with telemedicine. Connections might drop, video/audio could be unclear, or there could be interruptions. Service availability is also subject to internet connectivity and device performance. While we use high-quality systems, we do not guarantee a 100% stable connection at all times (see also Section 10 on no guarantee of uninterrupted access). If a technical issue occurs, you agree to cooperate with troubleshooting (for example, reconnecting the call, or rescheduling if needed).
If Communication is Unclear: It is your responsibility to inform the Practitioner if you didn’t understand something or if parts of the consultation were cut off due to a technical glitch. For instance, if the video froze and you missed a piece of advice, or if audio was low and you aren’t sure what the doctor said, you must let them know so they can repeat or clarify. Never leave a consultation with unanswered questions due to technical issues – speak up during the call or contact us immediately after for clarification.
In Case of Disconnection: If the consultation call gets disconnected before the Practitioner has finished giving you instructions or a care plan, do not act on any partial instructions you may have heard. Instead, you should wait for the Practitioner to reconnect with you. The Practitioner will attempt to contact you to resume the consultation (either through the Platform or by phone). If reconnection isn’t possible, reach out to us at [Insert Support Email/Phone] and we will assist in getting you reconnected or scheduling a follow-up as soon as possible. Essentially, make sure you have received the full advice from the doctor before you proceed to follow any medical instructions.
Appropriateness of Telehealth: You acknowledge that telemedicine may not be appropriate for every medical situation. The Practitioner might determine during your consultation that they cannot adequately help you remotely. In such cases, they will advise you to seek an in-person evaluation (for example, by visiting a GP clinic or a hospital). You agree that if you are advised to get in-person care or urgent care, you will do so in a timely manner. Telemedicine is an adjunct to, not a replacement for, traditional care in all circumstances. You have the right to stop the telemedicine consult at any time if you feel uncomfortable and seek in-person care instead.
Privacy Considerations: You should ensure that you are in a private, quiet location for your Consultation to protect your confidentiality. We also advise using your own device (or a secure device) rather than a public computer. If you use a shared device or public internet, be aware of the privacy risks. We encrypt consultations and medical data on our side, but you must also take steps to keep your consultation private on your side (for example, use headphones if others are nearby, and do not have others listening in unless you want them involved in your care). Recording of consultations by the user is not permitted unless you have the Practitioner’s consent, as it may violate privacy laws.

By proceeding with each telemedicine Consultation, you reaffirm your consent to receive care in this manner and your understanding of the above points. If you do not want to continue with telemedicine at any point, you are free to withdraw and seek traditional in-person care (just let us or the Practitioner know, and end the session).

6. User Responsibilities and Acceptable Use

When you use Beet Online, you agree to conduct yourself responsibly and lawfully. Here are your responsibilities as a user of our Services:

Provide Accurate Information: You must provide truthful, accurate, and complete information at all times – both when creating your account and during medical consultations. This includes your personal details, contact information, and any medical information you share. If any of your information changes (for example, you develop a new allergy or start a new medication between consults), you will inform the Practitioner at your next visit or update any relevant profile information if applicable.
Follow Medical Advice: If a Practitioner provides you with a treatment plan, prescription, or advice, you agree to follow those instructions as given. If you choose not to follow a doctor’s advice, you assume responsibility for the outcome of that choice. (Of course, you retain the right to seek a second opinion or not proceed with a treatment, but you should inform the Practitioner and understand the risks of not following their guidance.)
Use Medications Responsibly: Any prescription you receive via Beet Online is for your personal use only (or for the person for whom it was prescribed, if you are a guardian obtaining it for a child). You must not share or sell prescribed medications to anyone else. You must use them as directed by the Practitioner or indicated on the pharmacy label. Misusing medication or allowing others to use your prescribed medication is dangerous and against these Terms (and could also be illegal).
No Impersonation or False Statements: You must not impersonate any person or misrepresent your identity or affiliation with any person. For example, do not create an account pretending to be someone else, and do not attend a consultation under someone else’s name. You also agree not to lie about your symptoms or medical history. Providing false information to obtain medications or certificates is a serious violation and could have legal consequences (fraud, etc.).
Respectful Conduct: You will treat all Beet Online staff and Practitioners with respect and courtesy. Any form of abuse, harassment, hate speech, or inappropriate behaviour towards doctors, support staff, or others on the platform is strictly forbidden. We have a zero-tolerance policy for abusive language or threatening behaviour.
Lawful Use Only: You agree not to use the Services for any unlawful or harmful activities. This means you will not use Beet Online to seek controlled substances, to get documentation under false pretences, or to engage in any activity that would violate Irish law or regulations. If you’re not sure if something is allowed, assume it’s not, or ask us first.
One Account per User: You should create only one account for yourself. Do not create multiple accounts or create accounts for others without authorisation. If you are a parent/guardian, you may create or manage an account for your minor child as needed, but in general a user = one account.
Account Security: As mentioned earlier, keep your login credentials confidential. Do not let others use your account. You’re responsible for any activity that happens under your account, so protect your password and use a secure device. If you suspect unauthorised access, inform us immediately.
No Tampering or Hacking: You must not attempt to interfere with the operation of our Platform. This includes no attempts to circumvent security measures, inject malicious code, perform denial-of-service attacks, or any form of hacking or data mining on our Platform. Such actions are illegal and will result in immediate termination and possible reporting to law enforcement.
No Unauthorised Recordings: To protect privacy, you are not allowed to record video or audio of the consultations without permission. (Our platform does not record your sessions by default. If we ever needed to for quality or safety, we would ask for your consent explicitly.) Likewise, you must not publish or share any personal information or advice from your consultation publicly (for example, posting a video of your consultation online) as it may violate privacy laws for you and the Practitioner.
Use on Compatible Devices: You are responsible for using an up-to-date device and software for accessing the Services. We are not responsible if you use an outdated browser or insecure device that compromises your security. We encourage you to have antivirus protection and keep your system updated.

If you violate any of these user responsibilities or any other provision of these Terms, we reserve the right to take appropriate action, which may include warning you, suspending your access, terminating your account, and/or involving law enforcement if laws are broken.

7. Payments, Fees, and Refund Policy

Using Beet Online’s medical Services typically requires payment. Here’s what you need to know about fees and refunds:

Service Fees: The price for consultations or any other paid Services will be clearly indicated on our website (for example, on the booking page or pricing page). By booking a consultation or subscribing to a plan, you agree to pay the displayed fees. All fees are in Euro (EUR) unless stated otherwise, and include any applicable VAT or taxes unless we specify addition of taxes. Payment is usually collected via secure third-party payment processors at the time of booking (or on a subscription schedule).
Payment Methods: We accept major credit/debit cards and/or other payment methods as listed on our website. Payments are processed securely by our payment provider, Stripe. We do not store your full card details on our servers; any saved payment info is stored by the payment processor in compliance with data security standards.
Charge Timing: For one-time consultations, your card may be charged at the time of booking or at the time of service (we will indicate which). For subscriptions or packages, charges will occur as described in the plan (e.g., monthly, annually, etc.). Make sure you have sufficient funds or credit available; if a charge is declined, your appointment might not be confirmed.
Cooling-Off Period for Subscriptions: If we offer subscription plans (for example, a monthly membership that includes a certain number of consultations), and you sign up, you are entitled under EU consumer law to a 14-day “cooling-off” period from the date of purchase during which you can cancel for a full refund. However, if you start using the subscription services within that 14-day period (for example, you actually complete a consultation), the law allows us to prorate or withhold refunds for services used. In practice, this means: you can get a full refund within 14 days of purchase only if you haven’t used the service yet. If you have already used one consultation out of a package, for instance, we may deduct the value of that consultation from any refund. We follow the specifics outlined in our Refund Policy regarding this.
Refund Policy: For details on refunds (including how to request a refund and how we calculate any refund), please review our [Refund Policy] which is incorporated into these Terms. In general, if you believe you were charged in error or did not receive the service you paid for, contact us at [Insert Support Email] and we will investigate. We aim to be fair and comply with all legal obligations on refunds and returns for services.
Missed Appointments / Cancellations: If you book a consultation and do not show up at the scheduled time (and did not cancel in advance), or if you cancel last-minute ( less than 2 hours before the appointment start), you may not be eligible for a refund for that session. Our doctors set aside time for you, and a missed appointment could have been used for another patient. We consider such cases as the service having been made available to you. That said, we understand emergencies happen — our Refund Policy will detail how we handle no-shows or late cancellations, and we encourage you to cancel or reschedule as early as possible if you cannot attend a booking.
Technical Failures and Rescheduling: If a consultation is unable to be completed due to technical failures on our side (e.g., our platform went down) or the Practitioner’s side, we will generally reschedule you at no additional cost or offer a refund for that session. If the issue was on your side (e.g., your internet dropped), we’ll work with you to reschedule, but if it becomes a frequent problem, we may have to charge for missed time. We handle these on a case-by-case basis, striving to be reasonable.
Price Changes: We reserve the right to change our fees or introduce new charges with reasonable notice. If you are on a subscription, we will notify you in advance of any price increase and give you the chance to cancel if you do not agree to the new price. One-off consultation fees displayed at booking will not change after you have booked (even if our prices update later).
Promotions and Credits: We may offer promotional discounts or referral credits from time to time. These have no cash value (unless required by law) and are subject to the specific terms of the promotion. Any credits applied to your account can only be used towards Beet Online services and cannot be redeemed for cash.

Remember, using our Services means you agree to pay the applicable fees. If you accidentally miss a payment or there’s an issue with your card, please resolve it promptly. We reserve the right to suspend service access for accounts with outstanding unpaid fees.

8. Privacy and Data Protection

Your privacy is extremely important to us. We handle your personal data in compliance with the General Data Protection Regulation (GDPR) and Irish data protection laws. Here is a summary of how we manage your data:

Privacy Policy: Our detailed practices are outlined in our [Privacy Policy], which we strongly encourage you to read. It explains what data we collect, how and why we use it, and your rights. By using our Service, you acknowledge that you have been informed about our data practices through that policy.
Types of Data Collected: When you use Beet Online, we collect data such as your name, contact information, date of birth, and payment details for account setup and billing. We also collect health information that you or your Practitioner provide during consultations (medical history, symptoms, prescriptions, etc.), which is considered sensitive personal data under GDPR. All of this is collected only to provide you with the telemedicine service.
Legal Bases for Processing: We process your personal data under the following legal grounds:

Contract: When you sign up and use our Services, we rely on Article 6(1)(b) GDPR (processing necessary for the performance of a contract) as a legal basis. We need to use your data to deliver the service you requested (for example, using your health information to provide medical advice is part of the service contract).
Provision of Healthcare: Your health data (which is a special category of data) is primarily processed under Article 9(2)(h) GDPR, which allows use of health data for the purpose of medical diagnosis and treatment by health professionals who are subject to confidentiality obligations (our Practitioners). In simple terms, it’s lawful for the doctor and platform to use your health info to treat you.
Consent (if needed): In certain cases, we might ask for your explicit consent (per Article 9(2)(a) GDPR) – for instance, if we want to use your data for something beyond the immediate care scenario, like including you in a research study or sending you health-related reminders beyond the service scope. If we ask for consent, you have the right to refuse or withdraw that consent at any time, and it will not affect the core service we provide.
Legal Obligations: Sometimes we have legal obligations (Article 6(1)(c) GDPR) – for example, to retain records for a certain period due to healthcare regulations or to report certain information under public health laws (rare cases). We will only do so as required by law.
Legitimate Interests: We may process some data under legitimate interests (Article 6(1)(f) GDPR), for example, to improve our platform’s functionality or to prevent fraud, but in doing so we ensure your rights and interests are not overridden. When we rely on this basis, we will state it in the Privacy Policy.

How Your Data is Used: We use your data only for the purposes of providing and improving the Services, and as needed for compliance or legal reasons. Specifically, your Practitioners will use the information to assess your condition and give medical advice. Beet Online (the company) will use your data to manage your account, appointments, and payments, and to ensure the service is running properly (for instance, remembering your preferences, or checking if a referral letter was delivered to you). We do not use your data for any unrelated marketing without your consent. We do not sell your personal data to third parties.
Data Sharing: We treat your personal and health information as confidential. We share it only in a few scenarios:

With Practitioners: Obviously, the information you provide is shared with the doctor you consult so they can treat you. Practitioners also input notes and outcomes which are stored in your record.
With Your GP or Others at Your Request: We might share your consultation summary or test results with your regular GP or another healthcare provider, but only if you ask us to or consent to it. By default, we don’t send your info to anyone outside the Platform without your say-so.
Service Providers: Beet Online uses third-party service providers to help run our operations (for example, cloud hosting providers, email/SMS services to send you appointment reminders, payment processors to handle billing, or the telehealth video software). We only work with reputable providers and we ensure they are bound by confidentiality and data protection agreements. If any of these providers are outside the European Economic Area (EEA), we implement legal safeguards (see “Data Transfers” below).
Legal Requirements: If we are required by law to disclose data (for example, a court order, or a statutory obligation to report a communicable disease to health authorities), we will comply with the law. We will try to notify you of such disclosures, unless legally prohibited.

Data Security: We employ strong security measures to protect your data. This includes technical measures like encryption (your data is encrypted in transit and at rest on our servers), secure communications (our video consultations are encrypted and we use HTTPS for all web traffic), and organisational measures like access controls (only authorised personnel or the treating Practitioner can access your health information). We regularly update and patch our software and conduct security assessments. Although no system can be 100% secure, we strive to follow industry best practices to safeguard your information. In the event of a personal data breach affecting your medical or personal information, Beet Online will notify you without undue delay and, where required by GDPR Article 33, within 72 hours of becoming aware of the breach. We also work with our platform provider, Semble Technology Limited, who is contractually committed to the same notification timelines and will inform us of any security breaches affecting patient data.
Data Storage and Transfers: Your data is stored on secure servers. Some of our infrastructure may be hosted on cloud servers outside of Ireland (for example, in the EU or the United States). If your data is transferred or stored outside the EU/EEA, we take additional steps to protect it in line with GDPR requirements. For instance, we use Standard Contractual Clauses (SCCs) approved by the European Commission, which are legal contracts that ensure your data gets the same level of protection as it would inside the EU. We also implement supplementary measures recommended by EU authorities (such as strong encryption) when data might be stored in jurisdictions with different privacy laws. In plain terms, wherever your data is stored or processed, we protect it to European privacy standards.
Data Retention: We retain your personal data and medical records only for as long as necessary. Medical records often have recommended retention periods (for example, many healthcare providers keep adult records for at least 8-10 years). Our Privacy Policy provides a detailed schedule of how long we keep different types of data. Generally, if you stop using Beet Online, we will eventually delete or anonymise your personal data, unless we are required to keep it longer for legal reasons (such as medical record retention laws or tax/accounting rules). We will not keep identifiable health information longer than needed for your care plus any mandated period. Some clinical records may be archived and securely preserved beyond the standard retention period in accordance with medical legal obligations. These archived records, stored via our platform provider Semble Technology Limited, cannot be deleted on request but remain subject to strict security and access controls.
Your Rights: Under GDPR, you have several rights regarding your personal data:

Right to Access: You can request a copy of the personal data we hold about you (including your medical records on the platform). We will provide this usually in electronic form.
Right to Rectification: If any of your data is inaccurate or incomplete, you have the right to have it corrected. For example, if your name or address is wrong, or a part of your medical history in our records is mistaken, let us know and we will fix it.
Right to Erasure: In certain circumstances, you can request that we delete your data (“right to be forgotten”). For example, if you withdraw consent (in cases where we rely on consent) or if you close your account and want your data removed. Note that this right is not absolute – we might need to retain certain information for legal reasons (e.g., we usually cannot delete medical consultation records immediately due to medical laws). But we will honour this right to the fullest extent possible.
Right to Restrict Processing: You can ask us to restrict how we use your data in certain cases, e.g., while a correction is being made or a dispute about accuracy is resolved.
Right to Object: You can object to some processing, especially if we were processing under “legitimate interests”. For instance, if we ever used your email to send you marketing about new services, you can opt-out (we would only do so with permission, but just as an example).
Data Portability: You have the right to get your data in a portable format (e.g., a structured file) if you wanted to transfer your records to another provider. We can provide summaries or standard format records on request.
Right not to be subject to automated decisions: We do not make any significant decisions about you using algorithms alone – all medical decisions are made by human doctors. So this likely isn’t applicable here. But generally, you have rights to certain protections if we ever used automated decision-making.
Withdraw Consent: Where we rely on your consent for any processing, you have the right to withdraw that consent at any time, and we will stop the processing that was based on consent.

To exercise any of your rights, you can contact us at hello@beetonline.ie. We will respond as soon as possible, and at most within one month, as required by law. There is generally no fee for such requests, unless they are unfounded or excessive, in which case we may charge a reasonable fee or refuse the request (but we’ll give a reason).

Complaints: If you have concerns about how we handle your data, we’d appreciate the chance to address them directly. But you also have the right to lodge a complaint with the Data Protection Commission (DPC) in Ireland (or your local supervisory authority in the EU, if you’re outside Ireland). The DPC’s website is www.dataprotection.ie, which has further guidance and contact details.

We emphasise that maintaining your privacy and data security is a core part of our service. Our policies and infrastructure are designed to protect your confidential information. Please refer to the full Privacy Policy for more in-depth information, and don’t hesitate to reach out to us with any questions or concerns about your data.

(End of Privacy section. By continuing to use Beet Online, you acknowledge that you understand how we handle your data as described above.)

9. Compliance and Standards

Beet Online is committed to operating in compliance with all applicable healthcare regulations and standards in Ireland. We want you to know that behind the scenes, we follow the rules that govern telehealth services:

Medical Council Guidelines: As noted, all Practitioners must abide by the Irish Medical Council’s professional conduct guidelines, including those on telemedicine. This ensures that, for example, prescriptions are issued appropriately and patients are treated with the same standard of care as in person.
Health Products Regulatory Authority (HPRA): Our e-prescribing practices are designed to comply with HPRA requirements in Ireland. For instance, any electronic prescription generation or transmission is done securely and in line with Irish law. We do not facilitate any medication delivery that would violate pharmacy regulations.
EU and Irish E-Health Policies: We align with relevant EU directives (such as Directive 2001/83/EC on the Community code relating to medicinal products, which includes rules for prescriptions) and Irish eHealth policies. In simpler terms, we keep up with healthcare laws to ensure we meet necessary legal standards for online healthcare delivery.
Medical Device Rules: Our Platform itself is generally not classified as a medical device under EU medical device regulations. It’s essentially a communication tool. (Some health software can be considered a medical device if it performs clinical calculations or diagnostics via software algorithms; Beet Online currently doesn’t do that autonomously – it connects you with doctors who make the decisions.) If any component of our service ever does qualify as a medical device, we will ensure it’s properly certified/registered. As of now, think of Beet Online as a conduit for care rather than a diagnostic device.
Data Protection Compliance: (Since this overlaps with the privacy section, we’ll keep it short here.) We comply with the GDPR – we’ve put this as a separate section above. Additionally, any international transfers of data (like using cloud services) are managed with legal safeguards as explained.
HSE and eHealth Ireland: We pay attention to guidance from the Health Service Executive (HSE) and Ireland’s digital health authorities regarding telehealth best practices, interoperability, and patient safety. If the HSE issues guidelines on, say, electronic health records or telemedicine ethics, we incorporate those into our operations.
Continuous Improvement: The regulatory environment can evolve (for example, new telehealth laws could be enacted). Beet Online remains committed to adjusting our practices to remain compliant. We also continually assess our quality standards – for instance, we may conduct audits of consultations (with appropriate confidentiality) to ensure doctors are meeting standards, and we welcome patient feedback to improve our service.

This section is basically to reassure you that we run a compliant, safe service behind the scenes. There’s not an action for you here, but it’s our pledge that we’re adhering to all relevant laws and guidelines so that you can use Beet Online with confidence.

10. Limitations of Liability

This section is important – it outlines the limits of what Beet Online (the company) is responsible for legally. While we stand behind our Platform, there are certain risks or outcomes for which we cannot accept liability, to the extent permitted by law. By using our Services, you acknowledge and agree to the following limitations on our liability:

No Liability for Medical Outcomes or Decisions: Beet Online Healthcare Limited is not liable for any medical advice, diagnosis, treatment, or other decisions that the Practitioners provide during your consultations. The Practitioners are independent and fully responsible for the care they give you. This means if you experience an adverse outcome, dissatisfaction, or injury as a result of something the Practitioner did or advised, that is a matter between you and the Practitioner (and potentially their insurer). Clinical care is delivered by IMC-registered doctors within Beet Online’s medical practice. Doctors retain clinical judgment and professional liability; Beet Online is responsible for clinical governance, systems, records, and secure prescription transfer. We do vet our Practitioners and expect high-quality care, but the company isn’t a party to the doctor-patient relationship in a way that would incur malpractice liability.
No Warranty of Specific Results: We make no guarantee that using our Service will result in a particular outcome for your health. For example, we do not warrant that you will be “cured” or that a certain medication will work for you, or that you will receive a prescription or a sick note. Those decisions are medical ones made case-by-case. The Service is provided as a means to get medical consultation, “as is” and without warranties about the suitability or effectiveness of any treatment (those are between you and the doc).
Not Liable for Indirect or Consequential Losses: To the fullest extent allowed by law, Beet Online will not be liable for any indirect, incidental, special, or consequential damages that you may suffer from using (or being unable to use) our Services. This can sound legalistic, but examples include: we are not liable for loss of data, lost profits or income, business interruption, loss of opportunity, or pain and suffering, if those arise indirectly from the use of our Platform. For instance, if a technical glitch causes you to miss an opportunity or you have costs from rescheduling a missed consultation, we will do our best to remedy the situation (e.g., reschedule you) but we won’t be paying for things like lost wages or other knock-on effects.
Service Availability and Errors: We do not guarantee that the Platform will be uninterrupted or error-free at all times. While we strive for high availability, technical downtime or bugs can happen. We are not liable for any damages caused by service outages, delays, or technical errors. For example, if the site is down when you urgently need it (remember, not for emergencies), or if there’s a delay in a prescription being sent due to a system error, we will work to fix it, but we aren’t financially liable for any inconvenience or losses caused by it. We also disclaim liability for any malware or harmful components that might be transmitted (though we certainly do our best to prevent such things).
User’s Own Equipment/Connections: We aren’t responsible for issues on your side – e.g., your device malfunctioning, your internet cutting out, or you not following proper security measures resulting in a breach. Those are outside our control, so any resulting damage or loss is also outside our liability.
Third-Party Actions: Beet Online isn’t liable for the acts or omissions of third parties that we don’t control. For instance, if a pharmacy fails to fulfil a prescription correctly, or if a third-party telecommunication provider has an outage that affects the call, those parties might be liable for their errors, but Beet Online is not responsible for them.
No Liability for Violation of Terms: If you violate these Terms and something bad happens as a result, we are not responsible. For example, if you provide incorrect information and the doctor’s advice based on that info harms you, you can’t hold Beet Online liable for the consequences of your misinformation.
Cap on Damages: In any event, if we are found liable to you for any claim arising from these Services, typically the amount we might owe would be limited (often to the amount you paid for the service that gave rise to the claim, or some other reasonable amount). This cap is to prevent extremely large claims where not appropriate. However, this is subject to the next point.
Cannot Exclude Certain Liability: We do not exclude or limit liability for anything that cannot be excluded by law. Most importantly, if Beet Online Limited (not the Practitioner) caused death or personal injury by our own negligence or wilful misconduct, we would of course be liable for that. Also, any breach of statutory implied terms that cannot be excluded, we remain liable for. In plain English, the above disclaimers do not mean we can avoid responsibility for our own serious wrongdoing. They primarily mean that we are not taking responsibility for things outside our role or control, and we’re not agreeing to pay for types of damages that are indirectly related or speculative.

By using the Platform, you understand these liability limitations. If you ever have an issue, we encourage you to reach out to our support team – while the legal terms protect us against undue claims, we do care about your experience and will try to resolve any legitimate concerns fairly.

11. Indemnification (Your Promise to Cover Our Losses if You Breach)

We hope it never happens, but if Beet Online faces legal claims or expenses because of something you did in violation of these Terms or the law, we may hold you responsible for those costs. This is what indemnification means: you agree to compensate (indemnify) Beet Online Limited and its officers, directors, employees, and agents for any losses, damages, liabilities, settlements, and expenses (including legal fees) that arise out of or relate to:

Your violation of these Terms: If you breach any part of this agreement and that breach causes us damage or triggers a claim against us, you’ll make us whole. For example, if you share your account with someone and they do something harmful on our platform, or you misuse a prescription and we get sued by a third party as a result, you would indemnify us.
Your misuse of the Services: This overlaps with above – basically any misuse (using the platform for fraudulent purposes, attempting to hack us, using it to violate someone’s rights, etc.) that causes a problem would fall on you to cover.
Violation of Laws or Rights: If your actions via Beet Online violate any law or infringe someone’s rights (for example, you defraud someone or violate another person’s privacy using our Platform), and Beet Online is somehow implicated in a complaint or lawsuit, you’d indemnify us for that.
Third-Party Claims Caused by You: If a third party (like another user, or a doctor, or anyone) brings a claim against us due to your conduct — say, you posted something defamatory in a review, or you improperly disclosed someone’s data, and they sue us for it — you will cover our costs and damages for that claim.

We want to stress: this indemnity is about protecting the company from financial harm due to user misconduct. It will never be used to make a patient pay for something that is fundamentally our fault. It also does not mean you are indemnifying us for the doctor’s malpractice – as discussed, the doctor’s actions are their own responsibility (and covered by their insurance). In fact, to clarify, if you were to sue Beet Online for a doctor’s malpractice and a court found we are not liable, our indemnity clause could arguably require you to cover our legal fees – but the intention is to have you acknowledge the doctor is the liable party for medical issues, not to penalise patients. We have avoided overly broad language here for fairness. Our main concern is users intentionally abusing the system.

If we do need to invoke indemnification, we will notify you of the claim and discuss it with you. You would be expected to cooperate in the defence of the claim as needed. This clause is common in service agreements to ensure one user’s bad behaviour doesn’t unfairly burden the service provider or other users.

12. Termination and Suspension of Services

We reserve the right to suspend or terminate your access to Beet Online at our discretion, with or without prior notice, in certain circumstances:

Violation of Terms: If you materially breach these Terms, we can deactivate or delete your account. For example, if you lie about your identity, share prescriptions illegally, harass a doctor, or otherwise seriously violate our rules, your right to use Beet Online may be terminated immediately.
Unlawful or Fraudulent Use: Any fraudulent, abusive, or illegal activity is grounds for termination. If we suspect you are attempting to obtain medications unlawfully, using stolen credit cards, engaging in identity fraud, or any such activities, we will cut off access and may report the matter to the authorities.
Threats to Safety: If your behaviour poses a threat to the safety of our Practitioners or other users (for example, you make violent threats or you are extremely abusive), we will terminate service to you. We have a duty to protect our healthcare providers and users from harassment or harm.
Non-Payment: If you fail to pay any fees owed (and do not remedy that promptly upon notice), we might suspend your account until payment is resolved. For subscriptions, if payment fails repeatedly, we may cancel the subscription.
Misuse of Prescription or Service: As stated, if we find that prescriptions we issued were misused or diverted (shared/sold to others, altered, etc.), we will terminate your use of the service. Similarly, if you are found to be booking consultations for illegitimate purposes (like “doctor shopping” for controlled meds or trying to game the system), we can ban you.
At Your Request: You have the right to stop using Beet Online at any time. If you wish to delete your account, you can contact us at [Insert Support Email] and, provided you have settled any outstanding matters, we will close your account. Note that we might retain your medical records as required by law (see Privacy section), but your account access will be removed.
Service Changes: If for some reason we discontinue the Beet Online service entirely (for example, if the company ceases operations or merges into a different platform), we will notify you and your account will be terminated as part of shutting down. In such cases, we would aim to give advance notice and possibly assist with transferring records to a new provider or allowing you to download them.

What happens upon termination? If your account is terminated (by you or us), you will lose access to the Platform’s features – you won’t be able to schedule new consults or message Practitioners through it. If there were any upcoming appointments, they may be canceled. If we terminated you for cause, you forfeit any unused services or subscription balance (unless otherwise required by law; for example, we would handle refunds in accordance with our policies if applicable).

Termination of your account does not waive any outstanding obligations – for instance, if you owed fees or if you agreed to indemnify us for something that occurred before termination, those obligations survive. Also, sections regarding liability, dispute resolution, etc., continue to apply even after your relationship with us ends (this is standard; it ensures the agreement’s key provisions still govern what happened during use).

We know “termination” sounds harsh. Our hope is never to have to remove users; we value providing care. These rules exist just to ensure a safe, lawful environment for everyone. If you have any concern that something you plan to do might violate the Terms, it probably will – when in doubt, ask us or simply err on the side of caution.

13. Modifications to These Terms

We may update or revise these Terms from time to time. Healthcare is a dynamic field, and laws or our services can change, so we might need to tweak the rules occasionally. Here’s how that works:

If we make a material change (something significant that affects your rights or obligations), we will notify you in advance. Notification could be via email to the address associated with your account, a prominent announcement on our website, an in-app alert, or a combination of those. We’ll do this at least 7 days before the new terms take effect, when feasible.
Minor changes that don’t substantially affect users (like clarifications or typographical corrections) may be made without formal notice, but we will still post the new version date at the top so you know it changed.
When we notify you, we’ll include a summary of what’s changing in plain language if the changes are complex.
Your continued use of the Services after the effective date of updated Terms constitutes your acceptance of the changes. In other words, if you keep using Beet Online once the new Terms are in place, you are agreeing to the revised Terms.
If you do not agree with the changes, you have the right to stop using the service and terminate your account before the new Terms apply. If a change catches you by surprise and you think it’s unfair, please communicate with us – our support team can clarify or we can discuss potential accommodations, but generally if you don’t accept the new terms, you should discontinue use.
We will archive prior versions of our Terms or keep a change-log for transparency. You can always ask for a copy of a previous version if needed for reference.

We strive not to make frequent or arbitrary changes – usually updates will be for legal compliance or to reflect new features of the service, and our goal is always to maintain a fair balance between protecting our service and respecting your rights.

14. Governing Law and Dispute Resolution

These Terms and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims) are governed by and interpreted in accordance with the laws of the Republic of Ireland. We choose Irish law because Beet Online Limited is an Irish company and we operate primarily in Ireland.

Jurisdiction: You and Beet Online agree that any disputes that we cannot resolve informally will be brought exclusively in the courts of Ireland. In practice, this usually means the courts in Dublin, unless the parties agree to another venue. By accepting these Terms, you are agreeing that if you have a legal dispute with us, you will file it in Ireland (and under Irish law), not in any other country’s courts.
Consumers in EU: If you are a consumer in the EU (which you are if you’re using the service in Ireland), note that this governing law and jurisdiction clause does not deprive you of any protection you have under mandatory consumer laws of your country of residence. However, since you reside in Ireland or use it here, Irish consumer law and EU law work together and this choice of law is permitted.
Attempt Amicable Resolution: Before taking formal legal action, we strongly encourage you to contact us and attempt to resolve the issue amicably. We are committed to patient satisfaction and will honestly attempt to sort out problems. Often what might seem like a big issue can be resolved through a simple conversation or remedial action.
Alternative Dispute Resolution: We don’t currently have a specific ADR mechanism (like arbitration or mediation) mandated in these Terms – if that changes, we’d include it in a revision. For now, any legal disputes go through the courts as noted. (There are EU online dispute resolution platforms available, but usage isn’t common in healthcare and we haven’t opted in explicitly here.)
Waiver of Jury Trial / Class Action: (Note: Ireland doesn’t have class actions in the same way as some jurisdictions, and civil trials can often be without juries except in certain cases.) We won’t include a US-centric clause like jury waiver or class waiver, since it’s not directly applicable in Ireland. If you are reading these Terms from somewhere else: by agreeing, you’re generally waiving any right to jury trial where applicable and agreeing not to pursue class litigation, but again, under Irish procedure that’s not typical anyway.

In short, any disputes will be settled under Irish jurisdiction. This helps ensure clarity and consistency in how the Terms are interpreted.

15. Severability

Each of the provisions in these Terms operates separately. If any provision (or part of a provision) is found by a court or regulator to be invalid, illegal, or unenforceable, the rest of the Terms shall continue in full force and effect.

What this means is: if one clause is struck down (for example, a court says a particular liability limitation is not enforceable or a law changes that makes a part of these Terms void), that problematic part can be removed or adjusted, and the remainder of the agreement remains valid. The invalid provision will be deemed modified to the narrowest extent necessary to make it enforceable, if possible, or severed if modification isn’t possible, and the rest of the Terms will still apply.

We include this to avoid a scenario where one small issue voids the entire contract between us. It protects both parties by preserving the agreement as a whole even if a part of it runs into trouble.

16. Entire Agreement

These Terms of Service, along with the incorporated Privacy Policy, Cookie Policy, and Refund Policy, and any written guidelines or rules on the Platform, constitute the entire agreement between you and Beet Online Limited regarding the use of our Services.

This means that they supersede any prior agreements, understandings, or communications (whether written or oral) between you and us about the Service. For example, any statements made by support staff or practitioners that are not reflected in these Terms are not binding and do not form part of the agreement (unless we formally agreed to something in writing separately). You are not relying on any representation that’s not explicitly in these Terms or the policies.

However, this clause does not limit or exclude liability for fraudulent misrepresentation – if someone intentionally lied to you to get you to agree, that’s a different story. It’s mainly to ensure that the contract is clear and self-contained.

17. No Waiver

If we fail to enforce any provision of these Terms or delay in enforcing it, that does not mean we are waiving our right to do so. For instance, if you violate the Terms and we don’t immediately suspend your account, it doesn’t mean we have given up our right to suspend or take action for that violation or future ones.

A waiver of any breach of these Terms shall not be considered a waiver of any later breach. Any waiver of rights by Beet Online would have to be an explicit written waiver signed by us to be effective.

In short, just because we might not always strictly enforce every term in every instance, it does not mean the term is waived or that we can’t enforce it later.

18. Contact Information

If you have any questions, concerns, or feedback about these Terms or our Services, please feel free to contact us:

Beet Online Healthcare Limited
Please Note this address is only for administrative purposes:
34 Scholars mWay, Ballynagee, Wexford, Ireland, Y35RDW0
Email: hello@beetonline.ie

We typically respond to customer inquiries within 1-2 business days. For urgent technical issues, mark your email as urgent or look for a support hotline number on our Platform.

Please also refer to our [Privacy Policy] for privacy-specific inquiries (or use the privacy contact email provided there for data questions), our [Cookie Policy] for questions about cookies, and our [Refund Policy] for any issues around payments and refunds.

Thank you for reading our Terms of Service. We know it’s a long document, but we believe in transparency and want you to feel comfortable using Beet Online. By clicking “Accept” or by using our Services, you indicate that you understand and agree to all of the above. We are excited to help you manage your healthcare needs remotely, and we are committed to providing a safe, lawful, and user-friendly service.

Last updated: [19/08/2025]

Terms of Service

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