Patient Guide & Code of Conduct

Patient Guide & Code of Conduct: Version [2.0]
Effective Date: [18/08/2025]
Last Updated: [18/08/2025]

Beet Online Healthcare Operates Under Irish Jurisdiction – Not for Emergency Use

Legal Notice

This telemedicine service is governed by the laws of the Republic of Ireland and complies with applicable EU legislation, including Regulation (EU) 2016/679 (GDPR) and Directive 2011/24/EU on patients’ rights in cross-border healthcare. Services are delivered in accordance with the Irish Medical Council’s Guide to Professional Conduct and Ethics for Registered Medical Practitioners.

Welcome to our online urgent care service. This guide explains how to use our platform, what to expect during your care, and how to interact respectfully with our team. Please read this carefully before using our services.

1. Service Overview

Our service allows you to consult with an Irish-registered GP online for non-emergency medical issues. You can access:

  • General medical advice

  • Prescriptions for suitable conditions

  • Sick notes and medical certificates (where appropriate)

We do not provide emergency care. If you or someone else is experiencing a life-threatening or urgent medical emergency (e.g. chest pain, breathing difficulties, heavy bleeding, suicidal thoughts), please call 999 or 112 immediately.

2. Who Can Use This Service

You must:

  • Be 16 years or older, or accompanied by a legal guardian (if a minor and approved by platform terms)

  • Be physically located in the Republic of Ireland at the time of your consultation

  • Have access to a stable internet connection and a private space

3. Booking an Appointment

To book:

  1. Register or log into your account.

  2. Choose a consultation time.

  3. Provide accurate medical history and any current symptoms, medication and allergies.

  4. Pay securely online (see our Refund Policy).

You will receive confirmation and instructions via email.

4. Preparing for Your Consultation

To ensure your doctor can assist you effectively:

  • Be in a quiet, well-lit private space

  • Have a photo ID ready if requested

  • Prepare a list of current medications and any recent health updates

  • Be ready to speak honestly and openly about your symptoms

5. What Happens During the Consultation

  • You will speak with an Irish-registered GP via secure video.

  • The GP may ask detailed personal or medical questions to make a diagnosis.

  • If medically appropriate, you may receive a prescription, sick note, or referral.

6. Prescriptions & Medical Certificates

  • Prescriptions are sent electronically to your chosen pharmacy. Please make sure you enter the correct address including Eircode

  • We do not issue prescriptions for controlled substances or medications requiring a physical exam.

  • Sick notes are provided at the doctor’s discretion and will not exceed safe or legal limits.

  • We do not provide Social Welfare Certificates or documents requiring physical examination or state verification.

7. Follow-Up and Aftercare

  • You will receive a summary of your consultation via your secure account.

  • If advised to seek in-person care, follow up with your regular GP.

  • If your symptoms worsen, do not delay — seek urgent medical attention.

8. Fees and Receipts

  • Standard consultation fees apply (see website for current pricing).

  • You will receive a receipt suitable for insurance or expense reimbursement.

  • Please review our Refund Policy for full details.

9. Your Conduct and Responsibilities

We expect all patients to:

  • Treat our staff with respect and courtesy

  • Provide accurate, complete medical information

  • Follow the medical advice given by the doctor

  • Do not misuse prescriptions, share logins, or use the service on behalf of others without authorisation.

Abusive, threatening, or dishonest behaviour will result in service suspension or account termination.

10. Feedback and Complaints

If you are unhappy with your experience, please contact us:

hello@beetonline.ie

We aim to acknowledge complaints within 3 working days and resolve them within 10 working days where possible.

11. Privacy and Data Protection

We are committed to protecting your personal data. All consultations are confidential and handled in line with GDPR and Irish healthcare law.

By using our service, you consent to the terms outlined in those policies.

Thank You

We are proud to deliver safe, accessible care online. Thank you for choosing our service.